Mitchel A. Nicolas (MAN)

Hello! I'm Mitchel

A highly talented, detail oriented General Virtual Assistant (GVA) and customer service advocate with experience providing support and ensuring Projects are completed on time and with extremely confidentially. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

MITCHEL A. NICOLAS

Certified Industrial Engineer (CIE)
Quality Manager
Project Manager
Data Analyst
Social Media Marketing
SEO

Contact #:

+63 926 416 5015

Email:

mitchelanicolas@gmail.com

Address:

General Santos City, Philippines

EXPERIENCES

EXPERIENCE

March 24,2020-Present

Quality Manager
Certified Industrial Engineer(CIE)
Project Manager
Data Analyst

COMPANY NAME

GENSAN SHIPYARD & MACHINE WORKS, INC

Coordinate manufacturing projects and deliver in time, budgets and materials.
Support the operation system. Create new processes , work flows, guidelines & standard operating procedures. Identify opportunities within previous processes that can be improved.
Collaborate with the team to ensure continuous improvement of processes within the progression of the company.
Works with various teams throughout the company to gather information to ensure all processes within are aligned with other affected departments.
Conduct Time & Motion Study.
Do DATA ANALYSIS using Excel Microsoft , Google Suite
Create Project Planning , Gantt chart using Google suite
Identifies and assesses customer requirements and ensures that these are translated to operational
Collaborates with all Division/Department Head from time to time for the updates, improvements of the entire system of organization.
Do a DATA ANALYSIS quarterly for QA/QC Functional Quality Objectives using Microsoft Excel Evaluates performed processes, work services against the applicable process descriptions, procedure and standard.

October 1, 2014- March 2017

QA Supervisor

COMPANY NAME

GENSAN SHIPYARD & MACHINE WORKS, INC

Assists the Quality Assurance Head to ensure ISO 9001 quality management system is maintained throughout GSMWI including internal audit program
Assists the Quality Assurance Head in enforcing an effective QA program, which follows the guidelines of the GSMWI’s Quality Manuals, processes, and customer requirements.
Supports an active Audit, Surveillance and Evaluation program, perform audits and surveillance as assigned by the Quality Assurance Manager or designated representative.
Monitors GSMWI’s processes to ensure that work conforms to work specifications and GSMWI’s Quality Management System and Quality Policies.
Evaluates the nonconforming, correction, corrective action report (NCCAR) issued.
Conduct investigation on customer complaint and submit data investigation to QA Head.
Assists the Process Owner in conducting root cause up to effectiveness of resolution.
Facilitates customer complaint investigation up to checking of effectiveness of its resolution and acceptance by Owner/Customer.

February7,2009-September 2014

Document Controller Officer (DCO)

COMPANY NAME

GENSAN SHIPYARD & MACHINE WORKS, INC

Assists and monitors the implementation of the Quality Management System.
Set up library system for the management of GSMWI’s technical documentations.
Ensures appropriate documented information’s identification, description and format.
Ensures that GSMWI’s documented information are reviewed and approved for suitability prior distribution.
Ensures that GSMWI’s documented information is available and suitable for use, where and when it is needed.
Ensures that GSMWI’s documented information is protected from loss of confidentiality, improper use, or loss of integrity.
Maintain proper organization such as distribution, access, retrieval and use of GSMWI’s documented information.
Maintain proper control of changes of GSMWI’s documented information.
Adheres to GSMWI’s retention and disposition of documented information procedure.
Ensures that documented information of external origin is identified as appropriate and controlled.
Ensures that documented information of external origin is protected from unintended alterations.
Provide support, tasked to conduct trainings to employees in on documented information control.